FAQs

Have a question about purchasing from ToyCarCollectables.com that you want answered immediately?

You just might find the answer here in our Frequently Asked Questions section.

If you do not find an answer, don't fret! Simply contact our support team and someone will reach out to you ASAP!

1. Where Do I Enter The Promo/Discount Code?

So you found a Discount Code and want to use it, but not sure where?

There will be a "Promo Code" box in the Checkout Process which you can enter the code.

If you ever forget to enter a Discount Code before your purchase, just get in contact with us and we will be able to work our magic and have the discount returned to you.

2. Do You Ship Internationally?

Yes we do! Simply enter your address at checkout and if we accept it there, we can ship to the address.

3. How Much is Shipping?

We offer a Flat Rate of €9.95 per order for Standard Shipping. If you would like Express Shipping, please get in contact for a specific quote based on your address and package contents.

4. How Long Does Shipping Take?

Shipping using our Standard Shipping option generally takes between 6 to 17 business days for delivery to most locations worldwide.

Express Shipping generally takes 3 to 7 business days to most locations worldwide.

5. Are your Products Available for Wholesale or Reselling?

Yes! Check out our Become a Reseller page to find out more on Partnering with ToyCarCollectables.com

6. What if I am not Happy with my Purchase?

In the unlikely event that you are not happy with something about your purchase from ToyCarCollectables.com, know that we have your back with our 100% Satisfaction Guarantee - simply get in touch with our team and explain your issue, then we will resolve it to the highest possible standard, whether that be by sending you a replacement or processing a refund. Remember that it is our goal to provide you with the best possible experience when buying Toys, Cars and Collectables online.

7. Can you help me Choose a Toy or Collectable for Someone?

Our Play and Collectable Experts are happy to help you with finding the perfect Present or Gift for someone. Simply get in contact with us and give a little background to what that special person may like or enjoy. We will get to looking through our catalogue and suggest the best items for them.

8. Can I Change or Cancel My Order?

Yes, in certain circumstances. Please get in contact with us as soon as you realise that you want to Change or Cancel so that we can do something before your item ships. If you item has already shipped, then we may need to have you send the item back to us before we can Change or Refund the purchase. 

9. How Can I Track My Order?

You will receive an Email or SMS with your tracking number as soon as your item is posted. We recommend you use a service such as www.17-track.net to locate your product. Of course, if you have any issues with this then simply send our team a message and we will track down and inform you of your packages whereabouts.

10. Do you offer Customised Products?

Yes, this is possible for some of our products. Get in contact and let us know what you would like Customised and we will see what we can do for you!

 

Need More Help?

Easily get in Contact with Us via any of our Support Channels detailed here.